Garment Damage Policy
If you believe that we have damaged your garments in anyway please contact as ASAP. We will do all that we can to resolve the situation but we need to be informed within 48 hours of delivery. We will then arrange for the item to be picked up and sent to us where we will adopt the following procedure:
* We will investigate the stated complaint promptly and if we establish that we were negligent we shall pay fair compensation based upon the current value of the garment. This usually amounts to around 6-10 times the cost of the dry cleaning. This procedure is based upon the Office of Fair Trading guidelines.
* If we do not believe that we were at fault we will suggest that you accept the findings of an independent report by www.satra.co.uk or similar mutually agreeable organisations. If it is found to be our fault we will pay the full cost of the arbitration, we shall compensate the original dry cleaning charge.
* If we are found not to be at fault we will expect you to pay the cost of the arbitratation.
Our damage policy is in line with the Office of Fair Trades recommendations our compensation levels are usually well above the average high street dry cleaners.
Garment Loss Policy
Renfrew Dry Cleaners exercises the utmost care in processing clothing items received, to avoid misplacement or loss of items. However, there will be instances where items may get misplaced or lost. As such, differences in the count of items must be reported within 24 hours of delivery. Renfrew Dry Cleaners' liability with respect to any lost item shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition.
All laundry is treated as a bulk service 'As is' we take no inventory or check washing label instructions. We are careful with all items but are unable to accept any complaints or claims for colour fastness, shrinkage or missing items. Please make sure your bag contains washable items only.
Tel: 0141 886 1254
34 High Street, Renfrew, PA4 8QP
Mon - Thurs (9am - 5:30pm) Friday (9am - 5pm)
Sat (9am - 1pm) Sun (Closed)